SM
Sikelela M
1 reviews | Active since Jun 2022
28 Nov 2022, 11:16
ITEMS PAID NO FUNDS
I just had a ITEMS PAID NO FUNDS deduction of R245 on my account, when I enquire on secure chat the tell tell me it was an honoring fee...but I swiped on the transaction day and it was approved...Nobody seems to explain to me how that happened
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Replies (4)SM
Sikelela M's updateReviewer Update
29 Nov 2022, 10:13 Dear Mr. Mgaga
We refer to your complaint reference number ***NF.
We apologize that you could not get an answer when you engaged with the Support Banker.
The two transaction that they advised you on ass the ones that cause the Item Paid Fee to be charged.
When TELKOMMOBI*** 819.00- the balance went into a minus due to insufficient funds.
As Per Pricing Guide : Honoured Value >= R45: charged at R45 per R100 (Max. R200)**
When PURCH KwikSpar De Jon 36.76- was done the fee was charged
As Per Pricing Guide : Honoured Value >= R45: charged at Honoured Value**
Hope this answers your question for the charges implemented for purchasing at Spar it was R45.00.
Feel free to contact the private client ***, Telephone: *** Regards Private Service
Regards,
Happy Moloi
Retail Service Recovery
We refer to your complaint reference number ***NF.
We apologize that you could not get an answer when you engaged with the Support Banker.
The two transaction that they advised you on ass the ones that cause the Item Paid Fee to be charged.
When TELKOMMOBI*** 819.00- the balance went into a minus due to insufficient funds.
As Per Pricing Guide : Honoured Value >= R45: charged at R45 per R100 (Max. R200)**
When PURCH KwikSpar De Jon 36.76- was done the fee was charged
As Per Pricing Guide : Honoured Value >= R45: charged at Honoured Value**
Hope this answers your question for the charges implemented for purchasing at Spar it was R45.00.
Feel free to contact the private client ***, Telephone: *** Regards Private Service
Regards,
Happy Moloi
Retail Service Recovery
SM
Sikelela M's update29 Nov 2022, 10:13
Reviewer Update
Dear Mr. Mgaga
We refer to your complaint reference number ***NF.
We apologize that you could not get an answer when you engaged with the Support Banker.
The two transaction that they advised you on ass the ones that cause the Item Paid Fee to be charged.
When TELKOMMOBI*** 819.00- the balance went into a minus due to insufficient funds.
As Per Pricing Guide : Honoured Value >= R45: charged at R45 per R100 (Max. R200)**
When PURCH KwikSpar De Jon 36.76- was done the fee was charged
As Per Pricing Guide : Honoured Value >= R45: charged at Honoured Value**
Hope this answers your question for the charges implemented for purchasing at Spar it was R45.00.
Feel free to contact the private client ***, Telephone: *** Regards Private Service
Regards,
Happy Moloi
Retail Service Recovery
We refer to your complaint reference number ***NF.
We apologize that you could not get an answer when you engaged with the Support Banker.
The two transaction that they advised you on ass the ones that cause the Item Paid Fee to be charged.
When TELKOMMOBI*** 819.00- the balance went into a minus due to insufficient funds.
As Per Pricing Guide : Honoured Value >= R45: charged at R45 per R100 (Max. R200)**
When PURCH KwikSpar De Jon 36.76- was done the fee was charged
As Per Pricing Guide : Honoured Value >= R45: charged at Honoured Value**
Hope this answers your question for the charges implemented for purchasing at Spar it was R45.00.
Feel free to contact the private client ***, Telephone: *** Regards Private Service
Regards,
Happy Moloi
Retail Service Recovery
SM
Sikelela M's updateReviewer Update
29 Nov 2022, 10:14So they cahrged me R45 when I swiped...even though I had money in my account.
There you have it people
There you have it people
SM
Sikelela M's update29 Nov 2022, 10:14
Reviewer Update
So they cahrged me R45 when I swiped...even though I had money in my account.
There you have it people
There you have it people
SM
Sikelela M's updateReviewer Update
29 Nov 2022, 10:18I'm definitely leaving this bank after this...
SM
Sikelela M's update29 Nov 2022, 10:18
Reviewer Update
I'm definitely leaving this bank after this...
SM
Sikelela M's updateReviewer Update
21 Jan 2023, 18:38They ended up fully refunding me after I took them to the ombudsman
SM
Sikelela M's update21 Jan 2023, 18:38
Reviewer Update
They ended up fully refunding me after I took them to the ombudsman