#items paid no funds

I am extremely disappointed with the service I’ve received from FNB. I was charged R225 for “#items not paid” on 24/08, and I have no idea why. I was told previously that this charge is app**** when a debit order bounces, but none of my debits bounced—they were all paid on time. This charge is unjustified and feels like a blatant attempt to take money from my account without any valid reason.

To make matters worse, the customer service I received when querying this was abysmal. The lack of clear communication and the inability to provide a satisfactory explanation for this charge is unacceptable. I expect FNB to rectify this immediately and improve their customer service, or they risk losing a loyal customer.

I am seriously considering switching to a bank that values its customers and doesn’t charge them unfairly.