Items not paid charges ridiculous

Hi, If theres one thing I keep kicking myself for, this leaving ABSA for FNB bank. First they let a debit order through when they should have let it reverse and they charged me twice for some items not paid, yet it was just one that didnt go through. I dont understand the items not paid charges and I struggle to get through to your call centre. Now I have to fight with the company that pulled the debit order a d I have to fight with FNB to stop doing that and to also explain the charges that I am being charged.

Why do you have to make banking so complicated, I dont understand. And it seems like your consultants on the chat forum dont know that much actually, especially when it comes to debit order procedures and branch procedures, and that makes everything even worse and draining, especially since I'm a new mom and cant keep going up and down trying to rectify a problem that wasnt even started by me.