#ITEM UNPAID NO FUNDS - ****

I contacted FNB via Secure chat advising that I want my refund for R105 charge done on 25 Jan 2024 as I was advised by previous agents that this feature will no longer affect me. They do this when fulfilling the payment when no funds are available. Today I'm chatting to an agent, I'm told that I need to call the funeral department to stop my debit orders. The agent then proceeded to ignore me when I told them this was previously refunded before. Such terrible service and ****my behaiviour. I WANT MY R105