Item paid no funds ****

In July of 2022 FNB changed my Gold account to a Aspire account, with the phrase it is exactly the same as the Gold account. It is not. Hidden fees were introduced. One such hidden fee is a so called honouring fee. This is where FNB will honour a payment even if you have insufficient funds in your account, adding a fee of R 45 per R 100.

Firstly, FNB changed my account without me consenting to it (it was done automatically). Secondly, I as customer was not informed at all as to these new changes and was not given the choice if I want this activated or not, instead this was hidden within the app. Third, FNB also decided to remove the pending transactions screen from their app, leaving the customer unable to see how much money is available to spend in their account.