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Bernice B

1 reviews | Active since Oct 2011

19 Oct 2018, 10:20

#ITEM PAID NO FUNDS - Ridiculous fees charged

#ITEM PAID NO FUNDS

Logged into my account to look at my transaction history as the balance I had was not adding up . Only to found that #honfee was the reason behind the missing money, I had to Google #honfee as this has never happened before and my conclusion was that it was FNB. The total amount taken from my account amounts to R3 360 now that's a lot a money. Please explain these fees to me! Don't you charge bank fees?

I've banked with FNB for many years without any complaints and I've been very happy with their service over the years , but this is unacceptable .

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply19 Oct 2018, 11:08
Official

Good Day Bernice

Thank you for bringing this to our attention.

We acknowledge your complaint.

It has been routed to the relevant department to investigate and provide resolution.

Feedback will be provided shortly.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

Email address: ***

Tel number: ***