ITEM PAID, NO FUNDS PERSONAL LOAN

I have a serious issue with how you do business. When we agree on something, I expect you to follow through with what we agreed on and not go about and do your own thing...

When I took out this personal loan with FNB, we agreed on monthly installments as obviously I get paid on a monthly basis. To my surprise I noticed that you are trying to take money from my account every week...which AGAIN is not what we agreed on. You are taking money from my account that does not belong to me simply because you cannot stick to the agreement. I did not give consent for weekly installments.

So I phoned the call center, 3 times I was put through to other departments...finally I got someone who was at least willing to try and help me. I ask her to please reverse the money and also to change the debit order date BACK to monthly. To my surprise...this morning I see another collection attempt has been made by FNB. Oh and lets not forget the ITEM PAID, NO FUNDS fee I also had to pay.

So let me get this straight...I now have to pay my personal loan back on a weekly basis with money that does not belong to me AFTER we agreed on MONTHLY INSTALLMENTS. Secondly, I have to pay penalty fees every time you do a collection attempt which is once or twice a week...AGAIN AFTER WE AGREED ON MONTHLY INSTALLMENTS. Finally and this is the best part for me...when I ask FNB to please reverse the money back into my account, which is AGAIN NOT my money to begin with, I now have to wait 4 - 7 working days for that to reflect in my account...oh AND I have to pay penalty fees on that reversal as well.

Please just put the money back into my account. I did not give you consent to take money from my account on a weekly basis.

Regards...