#ITEM PAID NO FUNDS Inconsistent and incorrectly charged

How is the #ITEM PAID NO FUNDS policy so inconsistent to the information that you provide in your booklet? I have been complaining about this and have still not been assisted accordingly. I have since removed most of my debit orders from the account so I don’t understand which transactions are actually not going through and according to your pricing guidelines for a premier account 8 of those transactions are to go off with out a charge and there after R115 per transaction. I definitely did not have 8 transactions declined and even if that were true why am I being charged R235 for the 9th transaction? In addition why is the 3rd transaction for R94? Why is it inconsistent? And why is it going off without real transactions? This is getting annoying, you are literally ripping people off. I’m losing at least R500 per month and that’s at the very least for these bogus transactions. If you would prefer a person sever their ties with you please say so.