ZK
Zahraa K
1 reviews | Active since Jan 2019
04 Nov 2019, 12:17
#Item Paid No funds!!
R300 was deducted from my account in October and R150 again in November with the reference #Item Paid No funds! This is extremely frustrating! I have a debit order that should be going out on the 1st of every month but does not stick to this schedule and I am getting charged as a result! This is unfair and ****************. I was never informed of charges with result to no money in the account. If there is no money the debit order should bounce! This is extremely frustrating as I have only recently moved to FNB and it seems like it wasn't worth the change!
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Zahraa K's updateReviewer Update
19 Nov 2019, 15:32Received a call from FNB to explain that FNB honoured my debit order when I had insufficient funds at a fee (the consultants did a very good job making it sound like a favour). I was never told about this fee. I raised this point to the consultant and they raised it with the branch. I was contacted by 2 other branches before being redirected to the correct branch. I was then told that the branch is not at fault since the account was opened online. I explained that I was never contacted and briefed about the account and the I was told again that it would be taken up. After chatting with 4 different consultants, I lost R450 and wasted my time.
I found that all the consultants I spoke to were more defensive than helpful. Very disappointing service.
I found that all the consultants I spoke to were more defensive than helpful. Very disappointing service.
ZK
Zahraa K's update19 Nov 2019, 15:32
Reviewer Update
Received a call from FNB to explain that FNB honoured my debit order when I had insufficient funds at a fee (the consultants did a very good job making it sound like a favour). I was never told about this fee. I raised this point to the consultant and they raised it with the branch. I was contacted by 2 other branches before being redirected to the correct branch. I was then told that the branch is not at fault since the account was opened online. I explained that I was never contacted and briefed about the account and the I was told again that it would be taken up. After chatting with 4 different consultants, I lost R450 and wasted my time.
I found that all the consultants I spoke to were more defensive than helpful. Very disappointing service.
I found that all the consultants I spoke to were more defensive than helpful. Very disappointing service.