#item paid no funds

So unfortunately I was here last week, complaining about how FNB take your money. They rep**** me within seconds and they refunded it, calling it "act of generosity", a week later am charged R245, for different services with no specific titles. This time it's not about wanting my money back, I just want to understand why do u treat your clients like this. Why do we have to suffer? I loved this bank, so much but I've had it . I was charged for #item paid no funds, the following day it was #service fee and the following day it was another service fee

#WIN