#Item paid no funds

I have been an FNB customer for many years. When I received my new bank card recently I was moved to the Premier account option, without being informed. My problem is with the fees that are being charged for #Item paid no funds - as per your fee guide you advise the first 8 transactions bear no fee thereafter R105 per transaction. I was charged R1665 in fees when it should of only been R630. This is ****************! I want my money back or I will move banks and head to social media so that people know what kind of institution you are and that they should think twice before joining FNB!