#item paid no funds 5 items

There seems to be a bit of an issue with FNB. I have a Premier Cheque Account and I noticed that I was charged a R380 fee for 5 items shown as a payment honoring fee. "5 ITEMS ON 24/01/29" another one "1 ITEMS ON 24/01/27" When I investigated this on my account, you can clearly see that these transactions were made and there was funds in my account, as this would have declined if there weren't, the bank reserved the funds I had in my account for these transactions. I noticed that the small amount of R45 for 1 ITEMS ON 24/01/27 was reversed automatically, but not the R380.

I contacted the call center on 31 January 2024 and nothing was done - ***, yesterday I sent another request through the contact us online support: *** and still have not gotten this reversed or received any feedback to when it will be done.

I am a returning FNB client and I never had this type of issue is relatively new to me and this is unacceptable, I am really thinking twice about using my FNB card to transact.