1 reviews | Active since Oct 2016

05 Jul 2017, 17:12

#ITEM PAID NO FUNDS

<p>Hello, </p> <p> </p> <p>This happens to me alot. I have an account at fnb without an overdraft. I have recently made purchases on fnb at a pick and pay and the transactions were baked late. becuase of this i recieved two #ITEM PAID NO FUNDS but the money was reserved on my account and should not have been an issue. i have found someone else with the exact same issue. and i have talked to consultants on the fnb app all they do is give me a generic response and end the conversation without even checking the details. <br /><br />the money was in my account at the time ofthe purchase and should have been resrved and the fact that you charged me money for #ITEM PAID NO FUNDS is preposterous : https://www.hellopeter.com/first-national-bank/reviews/fnb-ripping-of-clients- ********** </p> <p> </p> <p>this is the post im refering to.</p> <p> </p> <p>Horrible, for the first time since joining the bank im consedring closing my Premier Cheque account and moving on to anther bank. </p>

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Replies (6)
FNB (First National Bank)
FNB (First National Bank)'s reply06 Jul 2017, 08:55
Official

Good Day

I have logged a formal complaint on your behalf. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***

Kind regards

Complaints Resolution

Daffnie Govender

Tel number: ***

's update07 Jul 2017, 09:03
Reviewer Update

No one has been in contact with me. Seems inline with other complaints about fnb.

's update10 Jul 2017, 11:59
Reviewer Update

Still no response. or resolution.

FNB (First National Bank)
FNB (First National Bank)'s reply10 Jul 2017, 12:13
Official

Good Day

I do apologize for the frustration caused once again I have forwarded this matter to the relevant department to address all concerns raised to provide you with a resolution soon on this complaint. We sincerely apologize for the frustration and inconvenience caused.

Regards

Complaints Resolution

Daffnie Govender

Tel number: *** (option one)

's update13 Jul 2017, 12:59
Reviewer Update

Still no contact from FNB. do you just respond to hello peter cmlaints to seem like you actually care about your customers.

's update19 Jul 2017, 15:07
Reviewer Update

Its been another 5 days still no one has contacted me. Horrible service.