CB
Craig B

1 reviews | Active since Dec 2015

31 Dec 2015, 03:15

Item oredered not delivered

I placed an order on the 22-12-2015 for items from the FNB Smart device site everything went well and I received a notification on the 22-12-2015 that Digital Planet had received the order and I confirmed all my details and provided my work address.<br> <br> I then received a message on the 24-12-2015 that delivery would take place on the day I proceeded to call the FNB smart device center to inform them that I had left work at 09:30 and provided my HOME address I was then informed delivery was rescheduled for the 27-12-2015.<br> <br> On the day of the 27-12-2015 I received a message that delivery would take place on the day I then stayed at home the entire day and no delivery was made I then received a message that my order was at risk of being canceled at 18:23 I attempted to call the device center but they where closed.<br> after 4 calls to the FNB smart device center I was informed that the address reflecting for delivery was showing as my home address but the courier attempted to deliver to my WORK address only.<br> <br> I find this very disappointing that neither the courier ( RTT) or FNB/Digital Planet called me to update me on this and couldn't bother to confirm about the delivery details

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply31 Dec 2015, 08:32
Official
Hello Sparda21,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is 840292.

Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
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