1 reviews | Active since Dec 2015
Item oredered not delivered
I placed an order on the 22-12-2015 for items from the FNB Smart device site everything went well and I received a notification on the 22-12-2015 that Digital Planet had received the order and I confirmed all my details and provided my work address.<br> <br> I then received a message on the 24-12-2015 that delivery would take place on the day I proceeded to call the FNB smart device center to inform them that I had left work at 09:30 and provided my HOME address I was then informed delivery was rescheduled for the 27-12-2015.<br> <br> On the day of the 27-12-2015 I received a message that delivery would take place on the day I then stayed at home the entire day and no delivery was made I then received a message that my order was at risk of being canceled at 18:23 I attempted to call the device center but they where closed.<br> after 4 calls to the FNB smart device center I was informed that the address reflecting for delivery was showing as my home address but the courier attempted to deliver to my WORK address only.<br> <br> I find this very disappointing that neither the courier ( RTT) or FNB/Digital Planet called me to update me on this and couldn't bother to confirm about the delivery details
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 840292.
Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 840292.
Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)
