Item no paid no funda 2 ite - Fnb ( Disappointed)

I contacted FNB via secure chat to query an unexplained charge on my account. I was told it was “honored due to insufficient funds,” which makes no sense—I had transferred money from my savings specifically to cover the transaction. I asked the agent to check the records, as I clearly had sufficient funds at the time. Despite this, my account is now in the negative due to an item they claim wasn’t paid, even though I covered it myself. To make matters worse, the consultant assisting me, Lindel, abruptly disconnected mid-conversation and transferred me without resolving the issue. I’m extremely disappointed by the lack of accountability and poor customer service. Someone needs to sort this issue out.