MW
Michael W

1 reviews | Active since Aug 2014

12 Dec 2016, 16:10

ITC not updated yet again.

<p>It's been 21 days since I've contacted the call center, I've even sent numerous emails to the email provided by the consultant with no feedback or response. The email provided ********** I've also sent an email to ********** <p> </p> <p>This is not the first time ITC has not been updated and it's becoming a norm where I have to keep contacting FNB to update my ITC status every 3 - 4 months. Again ITC has not been updated since September.</p> <p> </p> <p>Please sort this out that I'm sick and tired of fighting to get ITC updated. </p>

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply13 Dec 2016, 12:13
Official

Good day,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is ***.

Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)