1 reviews | Active since Feb 2011
It takes FNB Home Loans forever to get back to you
I app**** for a home loan in December and it took more than a month for them to get back to me. Now that they do get back to me, it takes them ages to provide feedback. Sometimes up to a week to respond to a an email. I cannot believe the level of service from FNB. It is more like "How can we NOT Help you" Disgusted. Daphney Leboa is the FNB represesntative and the level of service that she offers is apalling. Why do I have to wait forever to get a response?
Hello Ahmedkhan
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department and I have requested that they provide you with feedback.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
Hello Ahmedkhan
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department and I have requested that they provide you with feedback.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***