it takes a bank that does more to help????? REALLY ********** 013080

Hi, I had a complaint that I logged onto Hello Peter more than a week ago. I was called from the FNB offices three times that day and given a complaint code. How amazing! well that was the last of it. I want to liquidate a policy with Old Mutual. More than 15 years i took a loan against the policy with FNB, which I paid back years ago. I cannot liquidate the policy until FNB signs a document to say the loan does no longer exist. It has been over 3 months that I have been trying to get this done. WHAT MORE CAN I DO???? I am desperate.... It seems that the emails go up and down. from this department to the next. How many departments exist? who can do something for me??? how about some more efficient people that care about their jobs, their clients and work well and perhaps bank charges could be reduced with all this efficiencies. Companies want to build their brand and get as many clients as possible. I would not recommend this bank to anyone right now.