LE
Leeroy E
1 reviews | Active since Mar 2016
02 Mar 2016, 13:17
\It takes 3 - 5 working days...\""
I made a call to the FNB call center on the 19th of February 2016, asking them to replace my bank card as my chip is broken. The lady i spoke to said that it takes 3 to 5 working days to be delivered. I have been waiting now for 12 days (weekend included). On top of this, I have been trying to call the call center and ask what is happening with my card, and no one answers. This is such bad service for me, cause I can't buy anything, because people think I am committing *****... So annoyed.
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FNB (First National Bank)'s replyOfficial
02 Mar 2016, 14:18Hello agape_eulogy,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 881026.
Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 881026.
Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)
FNB (First National Bank)'s reply02 Mar 2016, 14:18
Official
Hello agape_eulogy,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 881026.
Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 881026.
Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)