IT'S 10 DAYS, STILL NO FUNDS RELEASED!!

On the 03/08/2015 I went to the Carslwald branch in Midrand & was assisted by Surprise one of the consultants who seemed to know their job for a change compared to other branches I've been to. He processed a debit order dispute for me as I had requested and told me that it would get paid within 7 working days. I've called a number of times to follow up on the payment since the 11/08/2015, even took some time off work and went to the same branch to follow up & the same guy tried to assist by following up with the escalations team & was told he would get feedback within 24 hrs and forward it to me, it is now almost 72 hrs still no money, no feedback, basically no service at all. So I call the branch this morning and spoke to a Freda who claimed to be the branch manager, had no shame in telling me that it could take up to 6 weeks to get the funds released... 6 WEEKS!!!! What planet is this kanti??? where it would take a human being 6 weeks to call a supplier (Avis) and confirm if they received their funds & nothing is owing to them. No wonder my husband left this bank. No shame at all whatsoever!!!!