It Left me with a WOW experience

Good Day <br> <br> I Tried liaising with customer care from premier banking a day ago and was not very successful. However I went to FNB Lenasia on Rose Avenue and experienced excellent services from Justin and Felicia.<br> <br> I got to the bank at 5:23pm and was told the systems went off line due to a power failure. I was then approached by a gentleman by the name of Justin who enquired about the problem. Having mentioned to him what issues we were experiencing, he said he will gladly assist even though the bank is now officially closed. They rebooted the systems, and he asked a consultant Felicia to assist with resetting the card and pin. Felicia too was pleasant. In the interim Justin stood there to ensure it is being done correctly. <br> <br> After few minutes the two of them resolved the issue and before leaving the bank, he requested us to please test the card at the ATM to ensure it's working as they were willing to wait before locking up.<br> <br> Well we tested it and it worked, he waived goodbye to us.<br> <br> I was told thereafter he is the branch manager, all I can say keep up your courteous, polite attitude. <br> <br> I would recommend FNB Lenasia to any of my customers as well. <br> <br> Keep it up Justin!