IT JUST KEEPS GETTING WORSE!!!!!!!!!!!!!!

<p>I sent an email to my private banker on 30 June to change my account down to Gold status, as I didn't feel the monthly premiums were worth the ridiculous service I was receiving. She rep**** the next day, which in itself was a miracle as I usually waited on average 3 days for a reply. Keeping in mind that this was my second private banker as I had complained bitterly of poor service from the first one as well. I expected better the second time around, but no such luck. My account transfer should have gone through to the credit card division on 1 July but apparently 5 working days later, when it should have been concluded already, they attempted to contact me. These attempts have apparently continued despite the fact that I always answer my phone and if I can't I always listen to voicemails. No voicemails have been left by FNB. As it stands the downgrade has still not been done and my private banker keeps sending me pointless emails begging the question to be asked, what training do these people receive to deal with their so-called 'premium' clients????? After being with FNB for more than 20 years I am sick of putting up with unprofessional customer service personnel. If a private account client receives such poor service I hate to imagine what gold status will bring. Thankfully I don't have to find out as I will not be doing business with FNB anymore.</p>