IT JUST GETS WORSE

Good Day, I have an existing ***** claim query, that is lingering on and I am just not receiving any finality or closure. I received an e-mail from Joan saying the money has been refunded. I rep**** saying not everything has and gave a full breakdown. It has been a week and nothing has transpired. I got in touch with my private banker and still no resolution. I called the ***** dept for an update and het told that this has been resolved and is closed. They ask if I want to make a new claim. I gave the consultant the story and then she could not help me and cut me off. I then get in touch with another consultant and she cuts me off as well.

Why am I only receiving automated messages and not have someone call me to discuss? Why is someone not providing me with feedback as to why this happened in the first place. How long more do I have to wait to get this resolved? What is the next step to get this resolved, as nobody wants to assist me.

I do not want to go on Hello Peter to complain, but I am left with NO option as they do not respond to the complaints e-mail sent from the portal, nor are they assisting me when I call.