it just gets worse

on the 12th of February i posted a complaint regarding the purchase of airtime for my mtn account using ebucks from from fnb app. the monies disappeared but the air time was never loaded. <br> so i inquired, one idiot came back to me and went on a rank regarding the criteria for receiving ebucks. which i already receive, as i but air time in particular with. NO HELP. next another lady came to try and help, i explained the situation, never heard from her again, great. <br> i have everything on mail.<br> finally a woman phoned to ask how i would rate fnb for customer satisfaction. was this a joke?<br> fnb has to be the most useless stupid bank in africa, they have no idea what they are doing, the staff must be receiving training from the anc as the incompetence is of the highest level. total dissatisfaction. awful bank awful service, please look elsewhere when choosing a bank. fnb is truly truly terrible