It just does not stop. IS THERE ANYONE WORKING AT THIS BANK???

So after a review on Monday on here and PROMISES AGAIN we will have to write another review. So after 5 months of this most inadequate service from the chargeback department (cases that are finished on not paid out or emails answered) we recieved reference number from our complaint and suddenly a phone call (miracle since I thought no one works at this bank) on Tuesday. Full references assurances everything. Asked us to send all communication to the chargeback department to them for urgent attention. Spent 3 hours of our day to compile every single email sent and documents for our case and send it through to this "complaints department" or whoever this is. Followed up on Tuesday, Wednesday, Thursday and today. Guess what? Not even an acknowledgement of receipt. Not even an acknowledgement of 3 hours of paperwork that WE SHOULD NOT EVEN HAVE TO DO IF FNB CHARGEBACKS did their job. So another absolutely **** from FNB that phoned and magically made the cases URGENT and then nothing again. 5 months of this absolute nonsense. We have taken the compiled documents and sent it to the Ombudsman, and will be taking legal action against this excuse of a bank