It is our policy - the only way FNB staff can communicate

DO NOT USE FNB BANK.

We should have known what experience we would get when we stood in a bank for four hours trying to open the bank account. This was five years ago.

We signed up for a ‘Private’ banker, but quickly realized that this meant nothing. They swap your banker every other month without notification. When you communicate with your designated banker, you are ‘encouraged’ to use the app to raise any queries: - Firstly: why do I pay a hefty monthly fee if I must use an app - Secondly: the live chat on the app does NOT work

We had taken a flexi-bond from FNB, and the trouble came when we looked to extract some of the additional funds from our bond. We were simply told we were not allowed to. On requesting the reason, we were told that it is ‘policy to avoid risk’.

What risk is there to extract funds that have been paid in, over and above the monthly amount within the bond agreement. But FNB staff could not explain where the risk was. They simply withheld our funds.

Overall review: The staff of FNB (managers included) do not have a clue about their internal processes and policies. They all read a script and work within those means. The client is yet another number and no real care is taken to protect your assists. Avoid them like COVID unless you feel comfortable in potentially loosing all your life savings.