it is inconceivable. Poor and frustrating service

I am very disappointed with FNB Bank. I opened an account as foreigner and bought a house in Johannesburg. I sent proof of title and the rental contract signed by me and the tenant. but each time my agent (Mr GUNDA) who takes care of transferring the money into the account, FNB will lock the account and the funds for months and the FNB agents do not respond to your emails despite the follow-ups and proofs sent. My account is still locks and i can not put money coming for the Rent during the last month. Also, my online app is locked due to the fact that, i do not have anymore the Johannesburg phone number because i lived in CANADA. it is inconceivable. poor and frustrating service. Please contact me and i put my Agent Mr. Gunda phone number.