It has taken no less than 5 branch visits to get money out of my children’s accounts that were made dormant, without notice

It has taken no less than 5 branch visits to get money out of my children’s accounts that were made dormant, without notice. Every visit has been over an hour, with the exception of the last one but it remains to be seen if the funds actually get paid out. Their account opening process is so drawn out and I had no choice but to open new accounts to have the funds paid out. Now we will have to attend the branch again to close the accounts. Because of this awful experience my husband and I have decided to move our home loan and his credit card. We are no longer FNB customers and it is because of their awful service as well as the much higher fees.