MS
Marqius S

1 reviews | Active since Dec 2011

04 May 2016, 18:07

It happened a F****** gain

This is the second time that the wonderful FNB took MY money out of my current account and transfer it into my Credit card account, after I made a payment to my account and phoned in TWICE!! to tell them that the payment that I made is what I can afford to pay!!! Phoning you twice and telling you that you should not JUST TAKE money from account is the most simple way to tell you that "I do not give you permission to take money from my account without my connect!!!!!!!!!!!!!!!!!!!!!" This will be my final message to all reading this that one should not fall for banks promising adds and caring attitude towards their clients as banks my claim. From where I find myself currently is that they do not care about the average consumer and that they only care about taking ones money every moth.... so much for premier banking and making one feel special...... I'm done with this bank, I am sure there is a bank out there that will look after me much better and that will listen to my requests and understand that in this though times if someone pays an amount, it is actually the amount one can afford. DEEPLY DISAPPOINTED

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply05 May 2016, 08:11
Official

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is 917268.

Regards Complaints Resolution

Melinda Duvenhage

Email address: *** Tel number: *** (option one)