It can only be FNB.

I call the genera banking call centre to confirm if the will be able to assist me with info on my Acc,I got through Tshepiso or Tshepang I don't really remember , we did all the security checks and at the end of the call I asked her to check for me if she can be able to email me a statement from last year and she advised me to go to the branch ,and I asked her to check something else for me ,she asked me to hold she put me on hold for like 10 minutes and then I think she accidentally pressed the wrong button and she was talking to someone on her cellphone having a personal conversation while I was listening and when she got back to the call I asked her and she denied it and asked her if she is lying to me and she said no I asked her to put me through her manager she put me on hold for 45 minutes I ended up hanging up and I called and spoke to one of the managers who promised to call me in the next 3 hours and I'm still waiting ...fnb I regret the day I ever stepped my foot in this bank