Issues with FNB - Yet im a platinum account holder

<p>issue 1 - loaded airtime didnt receive it, call through get told they will investigate and somebody will call me back within 72 hours - still waiting.</p> <p> </p> <p>issue 2 - i changed cell numbers, went into the branch Wierda Valley on the 25 Jan to have the OTP and Incontact messages updated, which was successfully done. Downloaded the FNB app - worked fine no issues. Up until my phone went for repairs and i had to redownload the app. Once redownloaded - i tried setting up the app again. to my surprise the OTP numebr has been changed to a cell number previously used. I never changed any detais whats so ever after the 25 Jan - so how is this possible? Call FNB yet again i get told to go into the bank - but in the same breathe get told that the consultants are not able to change the OTP number (yet this was previously done and then whats the point going in)?</p> <p> </p> <p>I requested for my banker which i pay for to call me back - in cintacts team cant do that unfortunately, tried transferring and cut the call.....</p> <p> </p> <p>Seriously, how secure is this? I believe as per FNB ads, i am meant to have assisitance from my private banker 24/7 - this has never happened in all the time i have this account. i am always told about a 72 hour turn around time. further to this i never get calls from my banker even when requested. </p> <p> </p> <p>So seriously FNB - IM TOTALLY ****ED OFF AT THE LACK OF SERVICES I AM CHARGED FOR MONTHLY!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!1</p>