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vannessa.jooste vannessa.jooste
1 reviews | Active since Jul 2016
05 Dec 2018, 10:31
Issues not resolved due to ******* service from call centres
Business banking call centre cuts me off. General Enquiries Call centre cuts me off. The consultant transfers my call while I'm confirming the bank account number? How many call centres do I have to phone to resolve an issue? I have made a payment to a worker with a Nedbank account - the money is out of my bank account, but never reached his. How is this possible? Please assist. This is not the first time I have had issues with your business banking. I cannot see how you rate yourselves the best business bankers. Your service is *******.
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FNB (First National Bank)'s replyOfficial
05 Dec 2018, 11:13Good Day,
I acknowledge receipt of your complaint and apologize for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to FNB Points of Presence for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***.
Again I apologize for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
FNB (First National Bank)'s reply05 Dec 2018, 11:13
Official
Good Day,
I acknowledge receipt of your complaint and apologize for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to FNB Points of Presence for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***.
Again I apologize for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)