Issue with card delivery

On the 31st of December I set up my fnb account and the lady that helped me was excellent, she then notified me that dsv would call to set up a deliver date. I missed the call on friday because I was working. Since then I've tried to phone dsv to try schedule a date and I've called fnb customer service but when I enter my ID number it says that I am not an fnb customer.

I also can't log in to the fnb banking app to schedule the deliver there like the sms i recieved states I can.

I'm getting frustrated now because if I knew that it would be an issue I would have gone to another bank.