Issue With Banking App & Card Ordering

Apparently, the FNB App is an award-winning App, but I have yet to experience this. I have not been able to log into my App the entire weekend, there is always some issue with the connection - yet all my other Apps are working fine and my WiFi/data are functioning fine. Also, I would rather crawl through a kilometre of glass and then swim in the nearest septic tank than have to deal with the FNB call centre, but it seems I would have to deal with the call centre to order a new cheque card - can't order a new one on the award-winning App.