Issue when purchasing from eBucks

I have been trying to purchase a PS4 from the eBucks store from Saturday, 29/12/2018. I kept getting held back where it asked me to verify my inContact with the banking app. I tried purchasing the Dis-Chem voucher as well and I still had the issue where I was unable to get the inContact to verify my payment. I have the app on my smartphone. I am getting the notification from the app to say that I have logged in. I even tried logging in to the app to see if the inContact message would come through. Today I logged in and I see that the PS4 is no longer on discount. There were alot of items on promotion and they are no longer on promotion. It is of no use having up to 40% off when I cannot purchase the item. I am disappointed and I am on eBucks reward level 5. Maybe that is why I am having issues to purchase the item because of the big discount