1 reviews | Active since May 2011
Issue still not resolved!!!!!
After receiving my Cheque account statements via email for years, FNB decides to start posting them to a residential address where I no longer stay. I complained a month ago only to be told that I must be imagining things because of what it shows on their "fantastic" systems. Guess what.... it's a new month and my statement was posted yet again....... Absolutely pathetic!!! Train your consultants to look further than what's on the screen in front of them and actually admit that you guys messed up and FIX the issue!!!!
Good Day,
We truly regret taking note of your experience and the frustration this has caused thank you for bringing this to our attention.
A complaint has been routed to the relevant department and I have requested that they provide feedback.
Ref Number: ***NF
I do apologise for any inconvenience caused.
Regards,
Hello Peter Complaints
Daffnie Govender
*** (option one)
Good Day,
We truly regret taking note of your experience and the frustration this has caused thank you for bringing this to our attention.
A complaint has been routed to the relevant department and I have requested that they provide feedback.
Ref Number: ***NF
I do apologise for any inconvenience caused.
Regards,
Hello Peter Complaints
Daffnie Govender
*** (option one)