Issue resolved to my complete satisfaction

I posted a review on HelloPeter yesterday with the title "Incompetence from FNB", expressing my frustration with FNB over its handling of a request for my tax information for SARS Common Reporting Standards.

Many people from FNB contacted me after this review to resolve this issue. The last call I received a few minutes ago was from Shantelle Preston of FNB's CRS department. It turned out that FNB was not looking for my information but for that of a child for whom I am guardian and who has an account linked to my account. As I gave FNB my telephone number when setting up this account, I received the sms's thinking they were looking for my information when in fact they were not.

Since FNB has resolved this issue to my complete satisfaction, I would like to amend my rating of them to give them five stars. As I cannot do this on HelloPeter, I have thus created this new review with a five star rating.

Thank you very much Shantelle and everyone else from FNB who helped resolve this issue so quickly.

As I indicated in my review yesterday, I have always received excellent service from FNB and am very pleased that this is continuing.