Issue ***NF -STILL UNRESOLVED

I have yet received another sms stating that my KYC is not updated, and that my account will be put on hold. On the 25th of March I received an email stating that all holds were removed (as per next sentence) - The KYC department do accept the ID book with Barcode as proof of identification. We have done investigation on our side and it was noted that the Green bar-coded ID on file is not clear. We also note that the holds were uplifted from your account. Sincere apologies for the delays and any inconveniences caused - signed by Shaymah Feldman. No one explained that the copy of my ID which was unclear would be an issue later. WHAT THE HELL IS EXPECTED OF ME!!! Can this be finalised accordingly - so that I can move forward. Is my ID not proof enough? Am I not verified by fingerprinting when I am at the bank? Am I required to apply for a new ID card - and what are the timelines on your side so that we can get this over and done with? I hope that before clarity is given and enough timelines are given to sort the issue out - MY ACCOUNT WILL NOT BE PUT ON HOLD AGAIN. Furthermore you were given a document stating that my identity had been ****** hence I do not have the ID card which you assume I have.