issue 9 days old no feedback not even a ref no

9 days ago incorrectly paid bond money from FNB to another FNB account. Immediately say this and logged an issue on contact us on *** response to date. Next day phoned FNB. They said that I must mail my complain to [Email Removed] 4 times no response to date. Friday phoned again spoke to Mzwandile who promised to escalate and get back Friday.. This never happened. Phoned again Monday he made the same promise - this never happened. Yesterday escalated to his supervisor Sandra who was in a meeting. Promises made that she would phone me back - nothing. Mzwandile phoned when I was in a meeting...I advised I was available 13h30 - 14h00. He indicated he would phone ...nothing...9 days...no response from FNB not even a reference no...this is my bond payment guys...how do I get assistance...any level of service will be appreciated at this stage please?