Is this the integrity FNB shows to its customers?

A year has passed without receiving any payment from FNB after I filed a ***** claim. I had to sign a document, which I did, and then I sent it to FNB. However, I never received the payment as FNB had promised. I have expressed my frustration on this platform several times. Each time a manager called, they could not explain why the payment had not been made. I also sent two follow-up emails, but I received no response. It's not a large sum of money, but the principle matters—especially since I signed a document and they failed to pay as agreed. Is this how FNB demonstrates integrity? I urge you to act ethically and either make the payment or explain the reason for the delay. I do not want to be called by the manager just to soothe me. Instead, I request that FNB send its response to my email. If I do not receive a detailed reply within 7 days, I will continue to raise this issue daily on this platform until I get satisfactory answers from the CEO and FNB’s Ethical Committee. Please, FNB, do the right thing. Be transparent and show some integrity.