Is this rocket science

I don't know what is wrong with you people, how is it possible that you take 3 weeks to activate a card. This is ridiculous. Then you wonder why I moved some of my money from you people. I will move the remaining balance as well. That promise mhlaba called and after talking for a minute went mute and didn't bother calling me back. It's a company phone why could she not call me back? She said she was escalating the matter, I don't even know why it needs to be escalated because all I need is for the stupid card to be active. You could swear am asking them to build a bridge maybe that's even easier. You hellopeter team why don't you follow up? Your customer service sucks?. This is the last time am writing to you people about this. If this is not sorted believe me am moving the rest of my money and you can close my account.