MS
Muhammad S

1 reviews | Active since May 2010

19 Nov 2016, 19:05

Is this how you treat clients

<p>I just received a sms message stating that my business account has been closed. Firstly this is very unprofessional in not calling me to notify me. Simply because there has been no money in my account for a month you closed it. I don't even know who my business banker is. I app**** for a start up loan and was declined because i don't have the money, why did I approach you my bank in the first place? I have lost a lucrative contract due to not having the funds, but i will succeed and i will certainly mention how you refused to assist a small bussiness. Maybe all small businesses should close their accounts. As the saying goes if one door closes another will surely open.</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply21 Nov 2016, 08:19
Official

Good Day

I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done.

Your reference number is ***

Kind regards

Complaints Resolution

Daffnie Govender

Email address: ***

Tel number: *** (option one)