Is this bank for real???

After placing numerous complaints, I was called by an agent and told I would have to do a new application for a credit card, we went through the whole process and it was approved and all details were taken down, the next day another agent called me to say the application was not completed and she would like to complete it for me, she told me that the card will be delivered to the branch. I then received an sms saying my card has been personalised and is on its way. Further more I received an email from Mariska saying she confirms the card is on its way and I will be notified when its at the branch. I called today to track the card and was told the second application has been closed, is this what FNB calls professionalism? I was transferred to about 5 different agents and not one of them could help me out.I am absolutely sick and tired of this bank now and from reading other complaints I see others are too. Nobody should ever join FNB! This bank has no customer relations and are not professional at all.