Is this a ****???
Bought prepaid airtime for the landline, received an invalid voucher code. Called Telkom who confirmed the code was not valid. Went to a store to purchase airtime, called FNB who advised they cannot refund me and provided ANOTHER INVALID code! Even Telkom said you need to PAY BACK THE MONEY!!
What now FNB, use all my mobile airtime to get my landline recharged? So much for the convenience of doing things via your app/cell phone banking
Hello Jade-l-solomon ,
We truly regret taking note of your experience and the frustration this has caused thank you for bringing this to our attention.
A complaint has been routed to the relevant department and I have requested that they provide feedback.
Ref Number: ***NF
I do apologise for any inconvenience caused.
Regards,
Hello Peter Complaints
Daffnie Govender
*** (option one)
Hello Jade-l-solomon ,
We truly regret taking note of your experience and the frustration this has caused thank you for bringing this to our attention.
A complaint has been routed to the relevant department and I have requested that they provide feedback.
Ref Number: ***NF
I do apologise for any inconvenience caused.
Regards,
Hello Peter Complaints
Daffnie Govender
*** (option one)