Is this a customer service / how you treat your clients?

What's costumer service is Fnb housing giving their clients? From Jan I was injured on duty so I couldn't work, the money I'm getting for now is for to get better I tried to explain to them one told me if I was disabled she was gonna help... One guy said he is not sure I've been with them for almost 8 years now, trauma from incident now cnt even sleep because of Fnb housing !