Is the only way to move premier customers to private service providing **** service with a promise of better service?

<p>Yesterday I requested a side by side comparison of premier and private service offerings and was promised an email from Kamohelo Malakoana. I don't know why I am surprised that 24 hours passed with no such email reaching me. So today I retry and Busisiwe Khumalo answers my chat after 35 minutes but then goes on a break and only tends to my questions 10 minutes later. Her only response is to advise that no such comparison exist and she can't answer why I didn't get an email or was even offered an email. Oh, and she also refuses to apologise for the lack of communication for 10 minutes and when asked to get a manager to contact me was unable to confirm when I can expect such a call</p>