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Nicki X

1 reviews | Active since Aug 2016

29 Nov 2023, 11:21

Is the only way to get real service to complain?

My card expired in October and no one has contacted me to get this delivered. My second card is expiring at the end of November and i had to contact the agent on my service suite who was not able to actually provide help or any information as to why i was not contacted. The agent Lebohang Mekgwe then just cut me off without even bothering to resolve my issue.

How can you help me??? Call and arrange an immediate delivery of my cards due as I do not have any cards from Friday that will work.

I'm being told i have to go to a branch to collect my second card. This is ridiculous. What is the reason that both cannot be delivered? Both are cheque accounts and instead of an apology i'm getting poor service again!

I am not interested in your digital suite. I am a customer that has no cards and was only alerted due to a debit order not being successful.

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Replies (4)
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Nicki X's update29 Nov 2023, 11:23
Reviewer Update
The banking service is not free and i pay to have my business wit your bank. I am happy to move if this is the type of interactions and service that is being provided. Absolutely disgusted.
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Nicki X's update29 Nov 2023, 13:12
Reviewer Update
Thank-you. I'll expect a call with a resolution
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Nicki X's update01 Dec 2023, 08:52
Reviewer Update
BOTH my cards are now expired and I am the one that has to follow up. I had to call in several times yesterday and didn't even get the courtesy of a second attempt of a call considering the awkward time that the call was returned.

Furthermore the number on the "high priority" sms sent is useless as although the client service agents are great, they are in fact not able to help.

At this point in time All i am wanting to know is SHOULD I MOVE MY BUSINESS? Discovery Bank at least calls there clients more than once when a trying to make contact.

I'm tired of trying to get Thabo to call me at a decent hour without having me to beg for help.
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Nicki X's update04 Dec 2023, 14:17
Reviewer Update
Still waiting and no cards have arrived. Punctuality is something that is needed in business. I will not be walking out of meeting for poor servcie.

Both my cards are now expired. This is effectively FNB holding my money "hostage". I do not want to here about apps and other ways - I want my cards.

HELP!

Sorry is not good enough. Apologies mean nothing without change and FNB is not helping me but has no problem deducting my fees on time.

Absolutely livid!