1 reviews | Active since Apr 2009
Is the ***** department on leave?
17 May 2018, I became the victim of an online ****. I contacted FNB to have the transaction reversed. They called me immediately to send through forms which I filled in and submitted back on 17 May. Today 11/06 almost a full month later, I still haven't had my bank, who I pay monthly fees towards, to assist me, have yet to pick up the phone and resolve this. WHAT IS THE POINT FNB????? Bank of the year!? Not by a long shot. Your service is disgraceful. This is even after it was escalated twice. Nothing.
REF: ********** 3_ ********** 39
Good day Gordon,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
I have noted that complaint reference ***NF was issued for your complaint. I have referred the complaint to the relevant department and have requested that they provide assistance and to make contact with you to address your concerns.
I again apologise for any inconvenience caused.
Kind Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one
Good day Gordon,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
I have noted that complaint reference ***NF was issued for your complaint. I have referred the complaint to the relevant department and have requested that they provide assistance and to make contact with you to address your concerns.
I again apologise for any inconvenience caused.
Kind Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one