1 reviews | Active since Aug 2018
Is the Forex division manned by humans?
I uave been trying to contact FNB Forex division for 2 days...have had to listen to up to 10 minutes of music without successfully reaching a human being ( which , I've been advised a number of times, will accrue a cost ) Referring me back to my online banking page is also not helpful, I just want to speak to a PERSON!
Good Day,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
Complaint reference number *** was issued for your complaint. I have escalated your complaint to FNB Forex who will be in contact with you.
One again I apologise for the frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
Good Day,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
Complaint reference number *** was issued for your complaint. I have escalated your complaint to FNB Forex who will be in contact with you.
One again I apologise for the frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)