Hellopeter
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CK
Craig K

1 reviews | Active since May 2009

28 Jan 2025, 13:25

Is the CEO also a bot or is he a real person?

I did some banking today and tried the webchat feature of FNB's website. The last time I tried, the website logged me out because no person assisted me. Today, the same thing was happening, but after about 5 min, I gave up. Wouldn't FNB send me a message via the app thanking me for giving them the opportunity to assist me... YOU DIDN'T HELP ME. YOU DIDN'T EVEN RESPOND. FNB spends all their money on automation and at some point we will just not be able to get any help. That's probably when AI robots take over the world LOL. FNB you are useless. Now I wait for the autmated messages that thank me for bringing this to their attention and telling me that someone will be in contact with me shortly, which you will read on the automated response they publish, but lets be honest, its never going to happen.

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Replies (1)
CK
Craig K's update28 Jan 2025, 14:59
Reviewer Update
Wow... You guys are as predicatble as I said. I'm really impressed with myself... Oh who am I kidding... its just sooo expected. The hellopeter response is an automated and generic as it gets. There's only 2 details (fields) that you populate... The name.. and the reference number. Now I will wait for the automation to send an email, followed after a few days by another email confirming that the complaint is now closed. Someone and FNB will report that they are keeping to their OLA's or SLA's and at some point they will enter some industry awards and based on the **** SLA reports, will probably win and an award for customer service. I'm genuines scared that if you actually physically call me (an actual person) you may give me a heartattack) so best don't. At the very least you've been entertaining today... Useless but entertaining.